Frequently Asked Questions

We have listed some of the questions as a maid service we are asked most often, along with their answers, below. If you don’t see your question here, be sure to contact us.

Q. How long have you been in business?
A. We’ve run our cleaning company in Jacksonville for well over 12 years. We are family owned and have been since the company was started.

Q. Are you insured and bonded?
A. Yes, we are fully bonded and insured.

Q. What sets your maid service apart from others?
A. First, we send out only one maid to your home for regular cleanings and you get the same maid each time. Many of our clients tell us that they prefer this to having an army of people storming through their home. 

We run a legitimate cleaning company. There are many cleaning companies and individuals who clean homes illegally because they have not taken the steps necessary to become a legitimate business. These maid services don’t carry any insurance to protect the homeowner’s possessions and their own employees in case of injury. Many also hire illegal aliens and pay them under the table.  Because of this they have almost no overhead and can offer extremely low prices. Clients have no recourse for compensation from these companies if they are unsatisfied with the cleaning or if their belongings are broken or stolen. In the industry they are known as “trunk-slammers” because they work out of the back of their car instead of having an established, legal business. First Maid only hires people that undergo a third-party background check.

To sum it up:

• One Maid per Home/Same Maid per cleaning - so you can get to know the person who comes to serve you and that maid can learn exactly how you like having your home cleaned.
• We are Bonded, Licensed and Insured - regulated for your safety and assurance that we'll be reliable and professional.
• All of our Cleaning Techs undergo a background check by a third party - your safety is our utmost concern!
• You can schedule a time that is convenient for you - Monday through Friday (and Saturday appointments are available upon request) - so you can have a clean home that's on your timetable.
• 24-Hour Double Cleaning Guarantee - there is no risk to you!  We not only guarantee our work, but we doubly guarantee it!  (Call us for details)
• State-of-the-Art Cleaning methods and supplies - so you get the best cleaning possible.
• Ongoing staff training - so you have the best Cleaning Techs possible - because you and your home deserve the best!

Q. Am I required to sign a contract?
A. No never, you do not need to sign a contract and you can cancel whenever you want. We do give a deep discounts to our clients who pay us on an established, monthly schedule.

Q. Do I need to be at home when the cleaners are there?
A. No, most of our clients are away. We will need to have a key or security code for the alarm system. We have systems in place to keep your keys secure.

Q. Are your employees trustworthy?
A. Yes, all of First Maid's employees go through an intensive background check and verification process before they even begin training. We only hire employees that we would trust in our own homes!

Q. Can my scheduled cleaning be changed or canceled if an emergency comes up?
A. Yes, call our office as soon as possible and we will do our best to accommodate your needs. We do require a 24 hour notice of cancellation or we will charge a $60 cancellation fee (often we can avoid this if we find out soon enough).

Q. What if I am unhappy with the service I receive?
A.  We have a 100% 24 Hour Guarantee policy, so if you are displeased with the work performed, call our office and we will return to your home within twenty-four hours to fix the problem. If you are still not satisfied, the cleaning is free!

Q. What if something is broken?
A. Unfortunately, accidents do occasionally happen. If something is broken, we will write you a note and leave it with your invoice. Someone will contact you to find out how we can replace or pay or the item. We would rather not clean irreplaceable or valuable objects, so please make sure that they are in a safe place when the cleaners arrive.

Q. How do I pay for my cleaning?
A. We accept cash, checks, credit card payments or Paypal payments. You can arrange to pay us ahead of time, or you can leave the payment on the kitchen counter in an envelope.

Q. What do I need to do about my pets?
A. Not a problem! If you have pets, we will write a note and any special instructions on your worksheet. Let us know what you would like us to do. It’s probably best to put skittish animals in another room while we are working – especially while running the vacuum.

Q. Do I need to provide cleaning products and equipment?
A. Typically, our customers prefer us to use their products and equipment. This way you are assured that dirt and germs weren't brought in from another person's home. And when we use your chemicals, your home will not take on some strange odor due to the fragrances found in different cleaning products. However if you want we will be more than happy to provide everything we need to clean your home. We do this so that our employees are familiar with the products and tools they use. We use tried and true chemicals and always have extra supplies with us so that we don’t have to worry about running out of product.

Q. What do I do if I need extra work done?
A. Call our office so that we can schedule any extra time that might be required.